qr999 Privacy Policy
Your personal information is completely safe with us. Learn clearly how qr999 collects, uses, and protects your data.
Introduction and Scope
This privacy policy ("Policy") is issued by the qr999 platform ("qr999", "we", "our") and applies to all individuals ("users", "you") who use the website https://qr999.lat and related services ("Platform"). This Policy describes what types of information we collect, why we collect it, how we use it, with whom we share it, and how we keep your information secure.
By using our Platform and registering an account, you are considered to have read and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our Platform and contact our support team directly.
qr999 is an online gaming platform operated for users in Bangladesh. We believe you should have full control over your personal information. That is why we have presented this Policy as transparently and clearly as possible.
This Policy was last updated in 2026. qr999 reserves the right to modify this Policy at any time. For significant changes, we will notify you by email or through the Platform.
Information We Collect
qr999 collects only the information that is necessary. Collecting unnecessary personal information is against our policy. We may collect the following categories of information:
Information You Provide Directly
Information you give us when registering an account:
- Full name
- Email address
- Date of birth (for age verification)
- Residential address
- Mobile number
Financial Information
Information collected for processing transactions:
- bKash / Nagad / Rocket account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Wallet balance information
Automatically Collected Information
Collected automatically while using the Platform:
- IP address
- Browser type and version
- Device information
- Login time and session data
- Gaming activity logs
Cookie and Tracking Information
Cookies are used to improve website functionality:
- Session cookies (to keep your account active)
- Preference cookies (to save language and settings)
- Analytics cookies (for service improvement)
Identity Verification Information
For the KYC (Know Your Customer) process:
- National ID (NID) number
- Copy of passport or birth certificate
- Bank statement (where applicable)
- Selfie or photo ID
Communication Information
Information collected through support services:
- Live chat message history
- Email correspondence
- Details of complaints and inquiries
Purpose of Data Use
qr999 uses collected information only for specific, lawful, and transparent purposes. We never use your information for unnecessary or unauthorized purposes. Your information is processed for the following purposes:
Account Management
Your information is used to create, verify, manage, and secure your qr999 account. Age verification (confirming 21+) and identity verification are part of this process. Login history and device information are analyzed to ensure account security.
Financial Transaction Processing
Financial information is used to complete deposits and withdrawals through bKash, Nagad, and Rocket. This information is required to ensure compliance with the minimum ৳500 deposit and ৳1,000 withdrawal rules.
Customer Support
Your account information and communication history are used to provide 24/7 live chat support in Bengali. This information helps resolve issues quickly and track previous complaints.
Service Improvement
Analytical data is used to improve the Platform's performance, security, and user experience. By analyzing gaming logs and usage patterns, we provide better service.
Fraud Prevention
User behavior is monitored to maintain platform security and prevent money laundering and fraud. It is our responsibility to identify suspicious activity and ensure the protection of users.
Legitimate Communications
Your email is used to send important account updates, policy changes, security alerts, and bonus notifications. You can unsubscribe from promotional emails at any time.
Sharing Information with Third Parties
qr999 never sells or rents your personal information. However, in specific circumstances we may share information with trusted third parties. These circumstances are described in detail below:
Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete financial transactions. These third parties are governed by their own privacy policies and use information only for processing transactions.
Game Providers
Minimum necessary information is shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe for game processing. This information typically includes player ID and session token.
Legal Obligations
It is our legal obligation to provide information to government authorities in accordance with applicable laws, regulations, or court orders in Bangladesh. In such cases, we provide only the minimum information required.
Technology Service Providers
We work with trusted technology partners for hosting, data analytics, cybersecurity, and platform maintenance. These partners operate under strict confidentiality agreements and may not share your information with any third party.
qr999 never sells your information to third parties for advertising purposes. Any information sharing is conducted on the basis of strict agreements and only for specified purposes.
Data Retention and Security
To ensure the security of your personal information, qr999 has adopted industry-standard technical and organizational measures. Our security framework includes:
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SSL Encryption (SSL/TLS) All data transmission between the Platform and your device is encrypted, preventing unauthorized access by third parties.
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Two-Factor Authentication (2FA) Two-factor authentication is available for added account security.
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Encrypted Data Storage All stored sensitive information is kept in encrypted format. Passwords are never stored in plain text.
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Firewall and Intrusion Detection Advanced firewall systems and real-time intrusion detection technology are used to prevent cyberattacks.
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Regular Security Reviews The security of our systems is assessed regularly through audits and penetration testing.
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Limited Access Policy Only authorized staff have access to necessary information. All employees work under confidentiality agreements.
Data Retention Period
Your information is retained for the following durations:
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Financial transactions | 7 years (legal obligation) |
| Cookie data | Up to 12 months |
| Support conversations | 3 years |
| Gaming logs | 3 years |
Your Data Rights
As a qr999 user, you have the following rights over your personal information. To exercise these rights, contact our support team directly:
Right of Access and Review
You may request a copy of your personal information held by us at any time. We will fulfill your request within 30 business days.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
Right to Restrict Processing
In specific cases, you may restrict the processing of your information. This right generally applies when there is a dispute about the accuracy of information or when a deletion request has been made.
Right to Data Portability
You may request your information in a structured, machine-readable format, which allows you to transfer it to another service.
Right to Object
You may object to processing based on direct marketing or legitimate interests. After an objection is raised, we will stop processing as soon as possible.
Cookies and Tracking Technology
Cookies are small text files stored in your browser. qr999 uses cookies to improve Platform functionality and make your experience more convenient. We use the following types of cookies:
Essential Cookies
Essential for operating the platform. Used to maintain login sessions and security. These cannot be turned off.
Preference Cookies
Saves your language, theme, and other preferences. Helps provide a personalized experience on your next visit.
Analytics Cookies
Used to understand how users interact with the platform. Used to improve the quality of the service. These can be turned off.
Security Cookies
Used to detect account fraud and unauthorized access. Essential for user security.
You can control most cookies through your browser settings. However, please note that turning off essential cookies may disrupt some functionality of the platform.
Protection of Minors' Information
qr999 is a platform operated exclusively for individuals aged 21 and above. We do not intentionally collect any personal information from minors (those under the age of 21).
During the registration process, we verify date of birth and prevent individuals under 21 from creating an account. If we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian suspects that their child has created an account on qr999, please contact [email protected] immediately. We will investigate promptly and take the necessary action.
Policy Changes and Updates
qr999 may review and update this privacy policy from time to time. Changes to this policy may be made due to service updates, technological developments, or legal requirements. In the event of a policy change, we will notify you in the following ways:
Email Notification
For significant changes, a notification will be sent to your registered email address.
Platform Notification
After logging in, a notification message will be displayed informing you of the new policy.
Updated Date on Page
The date of the most recent update will be clearly stated at the top of this page.
If you continue to use the platform after a policy change, you will be considered to have accepted the new policy. We recommend that you review this page regularly.
| Version | Update Date | Key Changes |
|---|---|---|
| Version 2.0 | January 2026 | Cookie policy added, data retention schedule updated |
| Version 1.5 | July 2025 | Payment provider information updated, security section strengthened |
| Version 1.0 | January 2025 | Initial privacy policy published |
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated data protection team is always ready to answer all your questions.
Data Protection Request
What to include when submitting a request
Please include the following information to help us process your request faster:
- Your registered email address
- Type of request (access / correction / deletion)
- Reason for the request (optional)
- Information required for identity verification
We cannot disclose or modify personal information without verifying your identity — this is for your own security.
qr999 is committed to your privacy as a fair play and secure platform. We use the highest industry-standard security measures to protect your information and will never use your data for unauthorized purposes.