Responsible Gaming —
Your safety is our priority
Gaming at qr999 is about entertainment — we make sure you stay in control at all times. Deposit limits, self-exclusion, and 24/7 support — all here for you.
What is responsible gaming and why does it matter?
Online gaming can be an enjoyable form of entertainment — but only when done in a controlled and mindful way. qr999 believes that protecting the mental and financial well-being of every player is our highest responsibility. Responsible gaming means making conscious decisions about how much time you play, how much money you spend, and when to take a break.
At qr999 we maintain tools and policies that help you enjoy gaming as entertainment — so it never becomes a source of stress or financial difficulty. Please read this guide carefully before you start playing on our platform.
Remember: winning and losing are both possible in gaming. No game guarantees a win. So always spend only the amount of money that, if lost, will have no negative impact on your daily life.
Our responsible gaming core principles
The standards qr999 follows
Age verification and access control
qr999 strictly provides services only to those aged 21 or older. Age is verified at the time of registration, and any form of gaming access for minors is strictly prohibited.
Setting deposit limits
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Limits can only be increased after a cooling-off period.
Time-Out feature
If you feel you need a short rest, you can set a time-out from 24 hours up to 6 weeks. During this period no betting or deposits will be possible on your account.
Self-Exclusion
If you need a longer break, choose self-exclusion. You can suspend your account from 6 months up to permanently. No promotional messages will be sent to you during this period.
Gaming history review
You can view a full record of your betting history, wins and losses, and financial transactions at any time. Stay aware of your own spending patterns.
24/7 support in Bengali
If you have any concerns about gaming, speak with our live chat support team in Bengali right away. Our trained team is always ready to provide the right assistance and guidance.
For those aged 21 and older only
To join and play at qr999, you must be at least 21 years old. We are firmly committed to protecting minors. If someone you know is a minor who is gaming, please contact us.
Warning signs of problematic gaming
Seek help immediately if you notice any of the following signs
- You are spending money beyond your budget and feel the urge to play "just a little more" each time.
- You keep playing to chase lost money and cannot stop yourself.
- Gaming is causing you to neglect your responsibilities toward family, friends, or work.
- You are lying about gaming or hiding it from the people close to you.
- You are continuing to game by taking on debt or using emergency funds.
- You feel restless, anxious, or irritable when you are unable to play.
- You repeatedly try to stay away from gaming but keep failing.
If any of the above signs apply to you, it may be a sign of problematic gaming. Please do not delay — contact us via live chat or email.
Use our tools to stay safe
qr999 offers you these features to help keep your gaming under control
Daily deposit limit
Set a limit on how much you deposit each day. Once the limit is reached, no further deposits can be made for that day.
Loss limit
Betting will automatically stop after you have lost a set amount. This helps you avoid larger losses.
Time-Out break
Take a temporary break from 24 hours up to 6 weeks. Logging in or betting will not be possible during this time.
Permanent self-exclusion
If you feel you need a complete break from gaming, apply to have your account closed permanently.
Assess yourself
Ask yourself the following questions
If the answer to any of the above questions worries you, it is a sign that you may need support. Remember — asking for help is a sign of strength, not weakness.
Need help? We are here for you
If gaming has become a problem, reach out to us through any of the following ways
24/7 live chat support
Talk to our live chat team directly in Bengali at any time. Our trained team is ready to help you with any concerns related to gaming. We will also guide you through setting deposit limits or self-exclusion.
Contact by email
If you want to discuss something in detail, email us at:
[email protected]
We will reply to your message as quickly as possible. Self-exclusion requests can also be submitted by email.
Account protection settings
After logging in, go to the "Account Settings" section to set deposit limits, loss limits, time-outs, and self-exclusion on your own. If you want to change these settings, contact the support team.
Professional support
If you feel that gaming addiction has become a serious issue, seek advice from a professional mental health specialist. In Bangladesh, free consultations are available from the National Institute of Mental Health (NIMH).
Our tips for safe gaming
- Set a fixed budget before you start gaming and stay within that limit.
- Decide in advance how much time you will play each day and set an alarm.
- Avoid gaming when drinking alcohol or under emotional stress — your ability to make decisions is reduced.
- Never play with borrowed money or funds from an emergency reserve.
- Do not keep playing in an attempt to win back lost money — it leads to even greater losses.
- Never think of gaming as a source of income — it is a form of entertainment.
- Take regular breaks and spend time with family and friends.
- Use our deposit limit and loss limit tools regularly.
Questions and answers about responsible gaming
Enjoy qr999 responsibly
Enjoy our platform with safe gaming assured. Explore our games, cricket betting, or slots — or check the FAQ for any questions.