qr999 Terms and Conditions

01 General Introduction

qr999 is an online gaming and betting platform in Bangladesh that offers users a variety of slots, casino games, sports betting and live gaming experiences. These Terms apply to the use of the qr999 website and all related services.

If you disagree with any part of these Terms, please refrain from using the qr999 platform. qr999 reserves the right to change these Terms at any time without prior notice, in which case the updated version will be published on the website.

1.1 Scope of Application

These Terms apply to all products and services provided through qr999, including website browsing, account registration, deposits and withdrawals, participation in games and use of customer support.

1.2 Interpretation

The words "you", "user" or "member" used in these Terms refer to any person using the platform. "qr999", "we" or "platform" refers to the qr999 website and its operating entity.

02 Account Registration and Eligibility

To create an account on qr999 and enjoy gaming benefits, the following eligibility requirements must be met:

• The applicant must be at least 21 years of age.
• The applicant must be able to provide a valid ID document in their own name.
• Each person may create only one account.
• All information provided at the time of registration must be accurate, complete and up to date.
• Users must operate the account on their own behalf and for their own benefit; using an account on behalf of a third party is prohibited.

2.1 Identity Verification (KYC)

qr999 reserves the right to verify a user's identity at any time. Copies of a National ID (NID), passport or other government-issued identification may be requested for verification. Failure to provide the required documents in a timely manner may result in the temporary suspension of the account.

2.2 Providing False Information

If false or misleading information is provided at registration, qr999 reserves the right to immediately close that account and forfeit any deposited funds.

03 Account Security and Responsibility

The responsibility for keeping your qr999 account secure rests entirely with you. Login credentials (username and password) must always be kept confidential and must not be shared with any third party.

• Use a strong and unique password.
• If you suspect unauthorized access to your account, notify us immediately through our live chat.
• You are responsible for any activity carried out on your account by a third party.
• Notify qr999 of any suspicious transactions or login attempts.

04 Deposits and Withdrawals

All financial transactions on qr999 are secure and fast. We currently support the following payment methods:

• Deposit methods: bKash, Nagad, Rocket
• Withdrawal methods: bKash, Nagad, Rocket

4.1 Minimum Transaction Amounts

• Minimum deposit amount: ৳500 (per method)
• Minimum withdrawal amount: ৳1,000

4.2 Withdrawal Processing Time

Approved withdrawals are generally processed within 10 to 45 minutes. However, withdrawals may be delayed if identity verification has not been completed.

4.3 Withdrawal Terms

• Withdrawals must generally be made using the same method that was used for the deposit.
• KYC verification must be completed before a withdrawal request can be made.
• qr999 reserves the right to place a withdrawal on hold if any suspicious activity is detected.
• The specified wagering requirements must be met before bonus funds can be withdrawn.

4.4 Anti-Money Laundering

qr999 follows a strict policy against money laundering. If unusual or suspicious financial activity is detected in a user's account, the relevant authorities will take the necessary action.

05 Bonuses and Promotions

qr999 offers its members various types of bonuses and promotional offers. Each bonus has its own terms and conditions, which must be read carefully before accepting.

5.1 Welcome Bonus

• New members can receive up to a 100% bonus of ৳5,000 on their first deposit.
• The wagering requirement for this bonus is 25 times.
• The specified wagering requirements must be met before the bonus amount becomes withdrawable.

5.2 General Bonus Terms

• A user may not claim each promotional offer more than once.
• Collecting bonuses using multiple accounts from the same family, same device or same IP address is prohibited.
• qr999 reserves the right to modify, suspend or cancel any bonus offer at any time at its discretion.
• In the event of any dispute relating to a bonus, the decision of qr999 shall be considered final.

5.3 VIP Program

qr999's VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). Players can advance from one tier to a higher tier through regular play. The specific benefits and cashback rates for each tier are determined at qr999's discretion.

06 Gaming Rules

The following rules must be strictly followed when playing games on qr999:

6.1 Fair Play Policy

• qr999 is committed to ensuring fair and transparent gaming.
• The outcome of all games is determined by a neutral Random Number Generator (RNG).
• Any attempt to use software or techniques to influence the normal outcome of a game is strictly prohibited.

6.2 Technical Errors

If a technical error, server issue or software malfunction causes an abnormal game result, qr999 reserves the right to void that round and refund the placed bets. Any abnormal winnings displayed due to a technical error will be considered void.

6.3 Game Provider Terms

The games available on qr999 are operated through third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt and Microgaming. The respective provider's own rules may also apply when playing these games.

07 Prohibited Activities

The following activities are strictly prohibited on the qr999 platform and involvement in such activities will result in the immediate closure of the account:

• Creating multiple accounts or operating an account on behalf of another person.
• Exploiting any technical vulnerability or flaw of the platform.
• Using bots, macros or any other automated software.
• Attempting to gain unauthorized access to another user's account.
• Collecting bonuses using false information or abusing the bonus system.
• Using the platform for money laundering or any other illegal activity.
• Harassing, threatening or showing disrespectful behavior toward other members.
• Impersonating qr999 staff or using a false identity to gain an advantage.

08 Account Closure and Suspension

8.1 Closure by qr999

qr999 reserves the right to suspend or permanently close an account without prior notice in any of the following circumstances:

• If any provision of these Terms is violated.
• If evidence of fraudulent or deceptive activity is found.
• If KYC verification fails or false information has been provided.
• If required for legal or regulatory reasons.

8.2 Closure by the User

You may request the closure of your account at any time through our live chat. Any pending bets or withdrawals will be processed before the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, users may request self-exclusion for a specified period. For more information on this, please visit our Responsible Gaming page.

09 Limitation of Liability

qr999 makes every effort to ensure uninterrupted service on its platform. However, qr999 will not be liable for the following:

• Game interruptions caused by loss of internet connection or issues with your device.
• Losses arising from faults in a third-party game provider's software.
• Losses resulting from your own negligence or breach of these Terms.
• Unexpected technical failures or issues with third-party payment providers.

10 Privacy and Data Protection

qr999 places the highest importance on protecting users' personal information. Our detailed policy on data collection, use and protection is described on our Privacy Policy page.

10.1 Purpose of Data Collection

• For account verification and management.
• For processing financial transactions and preventing fraud.
• To meet legal and regulatory obligations.
• To improve service quality and provide a personalized experience.

10.2 SSL Encryption

All data transmitted on qr999 is secured through SSL encryption. Your personal and financial information is never sold or transferred to third parties.

11 Responsible Gaming

qr999 believes in responsible gaming. We want our users to play games for fun, not out of financial pressure or addiction.

• Only play with money that you can afford to lose without affecting your daily life.
• View gaming as entertainment, not as a source of income.
• Avoid the urge to place more bets in an attempt to recover lost money.
• Use our self-exclusion or deposit limit features to keep your gaming under control.

For more details on this, please visit our Responsible Gaming page.

Remember: qr999 is for people aged 21 and above only.

12 Changes to Terms

qr999 reserves the right to change, add to, or amend these terms at any time. Updated terms will take effect from the date they are published on the website.

Continuing to use the platform after any changes to the terms will be considered as your acceptance of the updated terms. It is therefore recommended that you visit this page regularly.

In the case of significant changes, qr999 will endeavor to notify users via email.

13 Contact & Support

If you have any questions or concerns about these terms, please get in touch with us:

• 24 hours, 7 days a week live chat support in Bengali
• [email protected]

For more information, please see our FAQ page and our About Us page.